Return / Refund Policy
Please review our policies posted below prior to making any purchases. As the consumer, it is your responsibility to read these terms.
Any returns or cancellations, without the tires mounted on the wheel are subject to a 20% restocking fee and the buyer is responsible for return shipping costs. Once tires have been mounted on the wheels we are not able to accept a return; no exceptions. We always recommend contacting a FiveBy Wheels staff member before you place your order.
Forged, special order, custom drilled, and custom finished wheels cannot be returned/refunded under any circumstances. No exceptions. Delays can occur during the production process of your bespoke requests. This does not warrant a cancellation or refund. Forged and multi-piece wheels may require a 50% non-refundable deposit before production can begin. This deposit is an agreement that should any delays occur, FiveBy Wheels is not liable for any external costs that may arise due to a delay in production. Once production has been completed, there is a 30 day period to pay off remaining balance. All balances must be paid in full prior to the wheels shipping out. If no payment has been made within the 30 day period, the wheels will be forfeit with no refund on previous payments.
Do not send back any merchandise without approval first. Please contact us for a return authorization number. Your refund request should be within 14 days of original receipt of merchandise. Once approved, all items must be returned within 14 days. Your payment will be refunded via your original payment method minus any applicable fees. Once the product(s) are returned, please allow 7-10 business days for receipt of funds.